At Okya.co.in, we are committed to ensuring your satisfaction with our hair accessories and services. We understand that sometimes situations may arise where you need to cancel your order or seek a refund. This Return and Refund Policy outlines the procedures and guidelines for cancellations, returns, and refunds. By making a purchase on our website, you agree to the terms and conditions outlined below.

Order Cancellation: Customers have the option to cancel their order within 7 days from the date of purchase. To initiate a cancellation, please contact our Customer Support team at +91 77000 14485. Once the cancellation request is received and confirmed, we will process the refund.

Returns: We strive to provide high-quality hair accessories. However, if you receive a product that is damaged, defective, or not as described, you can initiate a return within 7 days from the date of delivery. To initiate a return, please follow these steps:

1. Contact our Customer Support team at +91 77000 14485 and provide your order details, reason for the return, and any relevant supporting information (e.g., images of the product).
2. Our team will review your request and provide you with further instructions on how to proceed.

Please note:

• The product must be returned in its original packaging, unused, and in the same condition as received.
• Return shipping costs will be borne by the customer, unless the return is due to a mistake on our part (e.g., wrong item shipped).

Refunds: Refunds will be processed within 10 business days after we receive the returned product. The refund will be issued to the original payment method used for the purchase. Please note:

• If you paid via credit/debit card or digital payment methods, the refund may take some time to reflect in your account, depending on your bank’s policies.
• Shipping charges, if applicable, are non-refundable.
• In case of order cancellation, the refund amount will be the full purchase amount minus any transaction fees or charges incurred.

Non-Refundable Items: Certain items are non-refundable, including:

• Products that have been used, damaged, or altered from their original condition.
• Customized or personalized products.

Contact Us: If you have any questions, concerns, or need assistance with the return and refund process, please reach out to our Customer Support team at +91 77000 14485.

Policy Changes: Okya.co.in reserves the right to modify or amend this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates.

By shopping with Okya.co.in, you acknowledge that you have read and understood our Return and Refund Policy, and you agree to comply with its terms and conditions.